Privacy Policy

At Roo Casino, we value the confidence our players place in us. Protecting your personal information is an essential part of our operations, and we are committed to processing your data lawfully, securely, and transparently.

This Privacy Policy describes what information we collect, why we collect it, how it may be used or disclosed, and what measures we take to keep it protected. It also explains the rights available to you regarding your personal data.

Processing of Personal Data

Roo Casino processes personal information in accordance with applicable gambling, privacy, and data-protection requirements. Certain information must be collected and processed to create and manage player accounts, provide access to games, complete financial transactions, and comply with regulatory obligations.

Roo Casino is managed by Dama N.V., a company registered in Curaçao, together with its wholly owned subsidiary, Friolion Limited, registered in Cyprus. Dama N.V. operates under a gaming licence issued by Antillephone N.V.

By registering an account or using Roo Casino’s website and services, you acknowledge and accept the terms of this Privacy Policy. We may revise this policy periodically to reflect changes in our operations, legal obligations, or data-processing practices. Your continued use of our services following an update constitutes acceptance of the revised policy.

Information We Collect

We may collect personal information directly from you, automatically through your use of the website, or from authorised third parties. This information may include:

Account and contact information: Your name, date of birth, address, email address, telephone number, username, and other information submitted during registration or when contacting us.

Identity-verification information: Copies of identification documents, proof of address, payment-method details, source-of-funds information, and other documents required for verification and compliance purposes.

Communication records: Messages and correspondence exchanged with Roo Casino through email, live chat, support forms, or other communication channels.

Transaction information: Details concerning deposits, withdrawals, bonuses, wagers, winnings, payment methods, and other account-related transactions.

Technical and usage information: IP address, device details, browser type, operating system, login history, website activity, gameplay records, and information collected through cookies or similar technologies.

How We Use Your Information

Roo Casino may process your personal information for the following purposes:

Creating, maintaining, and administering your player account.

Providing access to games, promotions, payment services, and customer support.

Processing deposits, withdrawals, bets, winnings, and other transactions.

Confirming your identity, age, location, and eligibility to use our services.

Performing Know Your Customer, anti-money laundering, and responsible-gambling checks.

Detecting, investigating, and preventing fraud, abuse, collusion, money laundering, and other unlawful activities.

Complying with legal, regulatory, licensing, and reporting obligations.

Protecting the security and integrity of our website, systems, players, and business.

Analysing player behaviour and website performance to improve our services and user experience.

Sending promotional communications where you have provided the required consent.

Marketing Communications

Where permitted by law and with your consent, Roo Casino may send you information about bonuses, promotions, tournaments, new games, and other offers that may be relevant to you.

You may withdraw your consent and stop receiving marketing communications at any time by changing the preferences in your account, using the unsubscribe option included in our messages, or contacting the Roo Casino support team.

Unsubscribing from promotional messages will not prevent us from sending essential service-related communications, including account, security, payment, or regulatory notices.

Roo Casino does not sell or rent your personal information.

We may disclose your data only where necessary and for legitimate business or legal purposes, including disclosure:

Within our corporate group: To affiliated companies involved in operating, supporting, or administering Roo Casino services.

To service providers: Including payment processors, identity-verification providers, hosting companies, software providers, analytics services, customer-support platforms, and fraud-prevention partners.

To professional advisers: Such as auditors, legal advisers, consultants, and compliance specialists.

To regulatory and public authorities: Where disclosure is required by law, a court order, a licensing condition, or a request from an authorised regulator or law-enforcement body.

Third parties that process personal information on our behalf are required to follow appropriate confidentiality, privacy, and security obligations.

Data Security

Roo Casino uses administrative, organisational, and technical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

These safeguards may include access controls, encryption, secure infrastructure, monitoring systems, staff training, and internal data-protection procedures. However, no online system or method of electronic storage can be guaranteed to be completely secure.

Players are responsible for keeping their account credentials confidential and must notify Roo Casino immediately if they believe their account has been accessed without authorisation.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, resolve disputes, prevent fraud, enforce agreements, and comply with legal, licensing, tax, accounting, and anti-money laundering requirements.

Where applicable, certain account and transaction information may be retained for at least five years after an account is closed. Information may be stored for a longer period where required by law, requested by an authorised regulator, or necessary in connection with an investigation or legal claim.

Cookies and Similar Technologies

Roo Casino uses cookies, pixels, local storage, and similar technologies to operate the website, remember player preferences, maintain account security, analyse traffic, improve functionality, and support advertising or promotional activities.

You may manage or disable cookies through your browser settings. Please note that restricting certain cookies may prevent parts of the Roo Casino website from functioning correctly or may reduce the quality of your experience.

Your Data-Protection Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you.

Ask us to correct inaccurate or incomplete information.

Request the deletion of your personal information in certain circumstances.

Request that the processing of your information be restricted.

Object to certain types of data processing, including direct marketing.

Withdraw your consent where processing is based on consent.

Request a portable copy of eligible personal information.

Submit a complaint to an appropriate data-protection authority.

Some requests may be limited where we are required to retain or process information to comply with legal, regulatory, security, or anti-money laundering obligations.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact Roo Casino’s customer support team or Data Protection Officer by email.

We may ask you to verify your identity before responding to a data-related request. This helps us ensure that personal information is not disclosed to an unauthorised person.

Roo Casino remains committed to protecting your privacy and providing a secure, responsible, and compliant online gaming environment.